Contact Nagaland State Lottery
Contact Nagaland State Lottery, reach our support team for help with login, registration, deposits, withdrawals, bonuses, and any account questions you have.
Reach us
Have a question about results, ticket purchases, prize claims, or payments made via PhonePe, GPay, or BHIM UPI? Our dedicated support team handles every query digitally and is monitored throughout the day. The fastest way to reach us is through our in-app chat or email, no need to call a helpline or visit any office. We aim to respond to all email queries within 24 hours. For urgent issues such as a failed UPI transaction or a delayed prize credit, the in-app chat connects you to a live agent faster.
Contact us
Email: [email protected]
In-app chat: log in to your account, click the chat icon at the bottom-right of the dashboard, and type your query. A response typically arrives within a few minutes during live-agent hours.
Office hours
Our automated in-app chat is available 24 hours a day, 7 days a week, and can instantly answer common questions, such as "when are results announced?" or "how do I check my winning status?" Live human agents are available Monday to Sunday, 9:00 AM to 9:00 PM IST. Messages received outside these hours are queued and answered first thing the following morning. Email response times may extend up to 24 hours during peak periods such as draw days. Unlike telephonic support offered by some state lotteries, our chat-first model means you always have a written record of your conversation.
Online-only support
Nagaland State Lottery is a fully digital platform, there is no physical office, walk-in counter, branch location, or postal address. All support is delivered via email and in-app chat. If you have a query about a payment processed through PhonePe, GPay, or BHIM UPI, or need help with account verification, ticket history, or prize disbursement, our online channels are fully equipped to resolve it. Please do not attempt to visit any location on our behalf. For the quickest resolution, log in to your account and use the chat widget, or send a detailed email to [email protected]. Include your registered mobile number and transaction ID where relevant.