Contact Nagaland State Lottery
Contact Nagaland State Lottery, reach our support team for help with login, registration, deposits, withdrawals, bonuses, and any account questions you have.
Reach us
Have a question about your ticket, result, or account? Our support team is here to help. The fastest way to get assistance is through email or our in-app chat, both channels are monitored daily by trained agents.
- Email: [email protected]
- In-app chat: Available directly inside your account dashboard
We handle queries covering results, prize claims, payment issues, and account management. We aim to respond to all email queries within 24 hours on business days. To speed up resolution, include your registered mobile number and ticket reference in your message. For payment-related queries, whether you topped up via PhonePe, Google Pay, or BHIM, attach a screenshot of your UPI transaction for quicker verification.
Office hours
Our support availability is as follows:
- Automated in-app chat: 24 hours a day, 7 days a week
- Live human agents: Monday to Sunday, 9:00 AM to 9:00 PM IST
Queries submitted outside live-agent hours are automatically logged and picked up at the start of the next session. The automated chatbot handles common requests around the clock, including result lookups, ticket status checks, and basic payment status queries for PhonePe or Google Pay transactions. For complex issues such as prize claim disputes or account recovery, live agents are best placed to help. Email responses may take up to 24 hours during peak draw-day periods.
Online-only support
Nagaland State Lottery is a fully digital platform, there is no physical office, walk-in counter, or postal address. All support is delivered through email and in-app chat. Please do not travel to any location expecting in-person help; every issue, from ticket verification to prize claims, is handled entirely online.
This approach mirrors how other major Indian digital services operate, faster than visiting a traditional lottery counter and more transparent, with a full written record of every interaction. Whether your query involves a UPI payment through PhonePe, a BHIM credit, or a Google Pay transaction, our digital team can resolve it without you leaving home.